top of page
Investigation & Exception Management



An effective control of your exceptions coming from both matching and reconciliation operations or from any other operations from other departments is of prime importance for most financial institutions.
SMART-Resolve has integrated tools and controls that allow exceptions to be automatically reported and properly investigated. This not only dramatically reduces the manual intervention of users, but also and above all, reduces the cost of the analysis of exceptions processing and minimises the potential for loss and damage to the reputation of your institution.
The keywords of this application are: "Centralisation", "Automation", "Control" and "Elimination of Paper"; effectively, SMART-Resolve allows the reunification of your investigations into electronic folders centralised and accessible to any user, automating the investigation warning and notification processes, controlling the errors and associating costs, and completely eliminating the need for traditional paper folders.
An investigation folder can be opened at any time from one of the SMART Matching and Reconciliation modules, but also totally independently of those modules, thus offering a comprehensive investigation to any of the department of your bank. A folder lets you embed all the necessary elements that characterise your research:
  • A meaningful title describing the investigated problem
  • The department (and associated users) that owns the investigation
  • The type of problem (selected from a predefined table of error codes)
  • The counterparty / beneficiary involved in the investigation
  • Up to three departments responsible for the error
  • A cost centre
  • The summary of the transaction(s) involved
  • Correspondence (e-mail, SWIFT MT in/out, letter, fax, etc.)
  • Other items and matches from the SMART other Matching and Reconciliation modules
  • Scanned documents and screen print
  • Users notes
  • Calculation through formulae of the penalty applied to the investigated problem (back-value etc.)
  • Segregation of costs by currency
You can maintain types of folders, which are used to classify them according to the nature of the investigation. The type of folder is part of the details that characterise a folder and may be assigned or changed at any time during the investigation. You have full control over the folder types and you can create as many as you want in order to follow the rules of your business. For each folder type you can assign a particular message text to be suggested to the users when they are making manual correspondence as well as a maximum wait time after which the folder will be presented back to you in the work queues if no action has been taken on the folder during that time. The suggested prompting default time can be changed at any time, and it can be overridden on a case-by-case basis when working with a folder. A maximum time of inactivity after a folder has been prompted for user action can also be set for additional monitoring.
You use Error codes at the start of the investigation to classify each investigation folder in accordance with the error. Thanks to these codes, you will be able later to analyse the problems and change your procedures in order to eradicate or at least minimise them.
The SMART-Resolve module supports and smoothly completes all the Reconciliation and Matching modules, SMART-Cash, SMART-Confirm, SMART-Secure and SMART-GenRec to provide a functionally efficient exception management solution that can be used by all SMART users.
  • Reduction of manual effort

  • Increased operational control

  • Elimination of paper

  • User-friendly work queues and menus

  • Link to our SMART module for Reconciliation & Matching

  • Single Folder containing all the elements of the investigation

  • Classification of the Folders by type, error etc.

  • Scaling of the investigation by department

  • Integrated Follow-up tool

  • Penalty management and link to the accounting system

  • Search parameters allowing you to easily find any information at any time

  • Prompting time

  • Complete range of Statistics & Reports for audit

  • Logs

  • Export to Excel & PDF and Printer

  • Minimal impact on the integration process into any environment

  • High security levels (profiles menu access, data access, etc.)

bottom of page